Terms and Conditions - House Cleaners Jasmine
Welcome to House Cleaners Jasmine. These Terms and Conditions govern your use of our cleaning services. By engaging our services, you agree to comply with and be bound by the following terms.
Introduction
House Cleaners Jasmine is committed to providing high-quality cleaning services to our clients. Our terms and conditions outline the rules and regulations for using our services, ensuring clarity and mutual understanding.
Services Provided
Scope of Services
We offer a range of cleaning services, including:
- Residential cleaning
- Commercial cleaning
- Deep cleaning
- Move-in/Move-out cleaning
- Specialized cleaning services
Each service is tailored to meet the specific needs of our clients, ensuring thorough and efficient cleaning.
Service Limitations
While we strive to meet all client expectations, certain limitations apply:
- Access to certain areas as specified by the client
- Handling of hazardous materials is excluded
- Services are subject to availability and may vary based on location
Booking and Payment
Booking Process
Clients can book our services through our online platform or by phone. Upon booking, a confirmation will be sent detailing the service date, time, and required preparations.
Payment Terms
Payments are accepted via various methods, including credit cards, debit cards, and online payment systems. Full payment is required at the time of booking to secure the appointment.
Cancellation and Rescheduling
Cancellation Policy
Clients may cancel their booking up to 24 hours in advance without incurring a fee. Cancellations made within 24 hours of the scheduled service may be subject to a cancellation fee.
Rescheduling Policy
Clients can reschedule their appointments by notifying us at least 24 hours before the original service time. Rescheduling requests made within 24 hours may be subject to availability and additional fees.
Customer Responsibilities
Access to Property
Clients must provide clear access to the property on the scheduled service date. This includes providing keys or access codes if necessary and ensuring that all areas to be cleaned are accessible.
Preparation Requirements
Clients are responsible for preparing their homes for cleaning by securing valuables, removing delicate items, and ensuring that pets are safely confined during the cleaning process.
Liability and Insurance
Coverage Details
House Cleaners Jasmine is fully insured, covering any accidental damage or loss that may occur during the provision of our services.
Limitations of Liability
Our liability is limited to the cost of the service provided. We are not responsible for pre-existing damages or issues that are not addressed during the cleaning process.
Privacy Policy
Data Collection
We collect personal information necessary to provide our services, including names, contact details, and payment information.
Data Usage
Your personal data is used solely for the purpose of delivering our cleaning services and is not shared with third parties without your consent, except where required by law.
Dispute Resolution
Governing Law
These terms and conditions are governed by the laws of the jurisdiction in which House Cleaners Jasmine operates.
Arbitration
Any disputes arising from these terms will be resolved through binding arbitration, ensuring a fair and efficient resolution process.
Changes to Terms
Amendments
House Cleaners Jasmine reserves the right to amend these terms and conditions at any time. Clients will be notified of any significant changes.
Notification of Changes
Updates to the terms will be communicated via email or through our website. Continued use of our services constitutes acceptance of the updated terms.
By utilizing House Cleaners Jasmine's services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.
